December 10, 2013

Photo Release -- Technology Failures Plague Global Businesses, Costing Billions in Missed Opportunities and Lost Productivity

More Than Half of Surveyed Companies Report Experiencing Major IT Failures Within the Past Year

DETROIT, Dec. 10, 2013 (GLOBE NEWSWIRE) -- Global businesses of all sizes face pervasive technology failures, with more than half registering a significant technology failure within the past year and 81 percent indicating they had the same fiasco occur multiple times, a Compuware Corporation (Nasdaq:CPWR) survey found. The major survey conducted on behalf of the technology performance company measured the frequency and severity of technology failures and the financial impact those failures have on the business.



Intellitrends Survey


A photo accompanying this release is available at http://www.globenewswire.com/newsroom/prs/?pkgid=22604

In another primary finding, the survey by Intellitrends revealed that most organizations are unable to measure and quantify the business impact of their poorly performing technology.

Of the more than 300 global executives surveyed:

  • Forty-eight percent said they experience tech-performance issues daily.
  • Three of four reported that the frequency of failures is increasing or staying the same.
  • Fifty-one percent have recorded a major tech failure within the past 4-12 months.
  • Four of five (81%) indicated the same major tech failure has occurred multiple times.
  • Only one-third regularly collects data and quantifies the impact of failures.

"At a time when technology permeates the operational fabric of every business, technology performance becomes a key competitive differentiator," said Compuware CEO Bob Paul. "Properly functioning technology can lead to expanded market shares, improved margins and increased revenues. Corporate leaders must understand the impact of technology on their businesses and take technology performance as seriously as they take other business-critical areas of their operations."

"Employing a performance-management discipline where performance data gets collected regularly, measured and analyzed, is a good place to start. You need to be able to identify, measure, and understand performance issues before you can truly fix them," added Bharath Gowda, Compuware's director of Technology Performance Services.   

The survey identified three primary reasons for the general lack of performance measurement and impact analysis:  

1) Failure to grasp the root cause of performance issues and, consequently, a reduced ability to resolve them conclusively.

2) Failure to grasp the severity of the business impact of performance issues, leading often to an ineffective response through improper resource allocation.

3) Lack of alignment and inconsistent perceptions of severity and the time needed to resolve an IT issue, triggering friction between IT and the business.

The survey also found that many IT performance issues are "fixed" with short-term patches. Most resolution attempts fall into these reactive categories:

  • Purchasing or upgrading software/hardware
  • Increasing IT training
  • Boosting IT staffing
  • Hiring an IT consulting firm 

"The key to maximizing technology performance involves employing a proactive, or even predictive, performance-management approach that comprises focused expertise, comprehensive process and expert systems," explained Gowda. "In the absence of such a strategy, reactive measures like software patches, hardware upgrades and supplemented staffing are little more than Band-Aids. Over the long run, they prove to be extremely costly and largely ineffectual."

A chart accompanying this release is available at http://media.globenewswire.com/cache/11175/file/23640.pdf

About the Study

The "Measuring the Impact of Technology Performance" study was conducted for Compuware by Intellitrends during February and March of 2013 and surveyed 304 corporate executives and senior managers from companies in the U.S., Europe, Asia and Australia. Of the 304 participants, 250 were in line-of-business and 54 were IT. The annual revenues of the companies involved are as follows: 33% at more than $10B; 16% between $5 and $9.9B; 25% between $1 and $4.9B; 23% between $999.9M and $250M; and the remaining 3% at less than $250M. The participant companies represent four primary industries: retail, manufacturing, finance, and healthcare/pharmaceutical. Visit www.compuware.com/techfail for the complete study and related assets.

Compuware Corporation

Compuware Corporation, the technology performance company, makes technology make a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.

The photo is also available at Newscom, www.newscom.com, and via AP PhotoExpress.

CONTACT: Press Contacts

         Compuware

         Eric Kushner

         eric.kushner@compuware.com

         313.227.8060

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Source: Compuware

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